Refund policy

📦 Return & Refund Policy – microsite.store

At microsite.store, your satisfaction is our priority. We want you to feel confident shopping with us, and we stand behind the quality of our products.

✅ Change of Mind

We understand sometimes things don’t work out. If you change your mind:

  • You may return unused, unopened items within 14 days of delivery.

  • Items must be in their original packaging and condition.

  • Return shipping costs are the responsibility of the customer.

🛠️ Faulty or Damaged Items

If your order arrives faulty, damaged, or not as described, we’ll make it right:

  • Contact us within 7 days of receiving your order with details and photos of the issue.

  • We will offer a replacement, repair, or full refund, in line with your rights under Australian Consumer Law.

  • Return shipping for faulty or damaged items will be covered by us.

🔄 How to Start a Return

  1. Use our Contact Form and include your order number plus details of your return.

  2. Our team will guide you through the return process and provide a return address.

  3. Once your return is received and inspected, we’ll notify you of your refund or replacement.

💳 Refunds

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Please note that shipping costs (where applicable) are non-refundable, except in the case of faulty or damaged items.

ℹ️ Need Help?

For all return enquiries, please reach out via our Contact Form and our team will assist you.